Terms and Conditions

These terms and conditions (the "Terms and Conditions") govern the use of
www.digitalmemorybox.co.uk. This Site is owned and operated by Digital Memory Box. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and
Conditions and agree to abide by them at all times.


Intellectual Property

All content published and made available on our Site is the property of Digital Memory Box and
the Site's creators. This includes, but is not limited to images, text, logos, documents,
downloadable files and anything that contributes to the composition of our Site.

Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:

 VHS to Digital;
 Cine Film to Digital;

 Camcorder Tapes to Digital;
 Slides to Digital; and
 DVD to Digital.

We are under a legal duty to supply goods that match the description of the good(s) you

order on our Site.

The following services are available on our Site:

 Video Transfer.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our
Site at the time you access it. This includes all products listed as being out of stock. All

information, descriptions, or images that we provide about our goods and services are as
accurate as possible. However, we are not legally bound by such information, descriptions,
or images as we cannot guarantee the accuracy of all goods and services we provide. You
agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary.
If we cancel your order and have already processed your payment, we will give you a refund
equal to the amount you paid. You agree that it is your responsibility to monitor your
payment instrument to verify receipt of any refund.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality
or accuracy of goods and services made available by third parties on our Site.


We accept the following payment methods on our Site:
 Credit Card;

 PayPal;

 Debit; and

 Direct Debit.

When you provide us with your payment information, you authorise our use of and access to
the payment instrument you have chosen to use. By providing us with your payment
information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve
the right to cancel or reverse your transaction.

Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or the Eurpoean Union you have the
right to cancel your contract to purchase goods and services from us within 14 days without
giving notice. The cancellation period:

 14 days return policy to be applied from the day in which the customer physically receives the product

To exercise your right to cancel you must inform us of your decision to cancel within the
cancellation period. To cancel, contact us by email at sales@digitalmemorybox.co.uk or by
post at 21 glenhurst road. You may use a copy of the Cancellation Form, found at the end of
these Terms and Conditions, but you are not required to do so.

The right to cancel does not apply to:

 Goods or services, other than the supply of water, gas, electricity, or district heating,
where the price depends upon fluctuations in the financial market that we cannot
control and that may occur during the cancellation period;

 Custom or personalised goods;

 Goods that will deteriorate or expire rapidly;

 Services that the customer has requested for the purpose of carrying out urgent repairs or

 Newspapers, magazines, or periodicals, except for subscriptions to such publications; and
 Accommodation, transport of goods, vehicle rental services, catering, or services related

to leisure activities, if the contract includes a specific date or period of performance.

Effects of Cancellation

If you requested the performance of services begin during the cancellation period, you are
required to pay us an amount which is in proportion to what has been performed until you
have communicated to us your decision to cancel this contract. We will reimburse to you
any amount you have paid above this proportionate payment.

If you provide express consent to the supply of digital content during the cancellation period
and acknowledge that your right to cancel the contract is lost by the supply of digital content
during the cancellation period, you will no longer have a right to cancel the contract.

We will make the reimbursement using the same form of payment as you used for the initial
purchase unless you have expressly agreed otherwise. You will not incur any fees because
of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we
may have.


Refunds for Goods

Refund requests must be made within 14 days after receiving your goods.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer
protection legislation in your jurisdiction applies and cannot be excluded, these Terms and
Conditions will not limit your legal rights and remedies under that legislation. These Terms
and Conditions will be read subject to the mandatory provisions of that legislation. If there
is a conflict between these Terms and Conditions and that legislation, the mandatory
provisions of the legislation will apply.

Links to Other Websites

Our Site contains links to third party websites or services that we do not own or control. We
are not responsible for the content, policies, or practices of any third party website or service
linked to on our Site. It is your responsibility to read the terms and conditions and privacy
policies of these third party websites before using these sites.

Limitation of Liability

Lewis Bassett and our directors, officers, agents, employees, subsidiaries, and affiliates will
not be liable for any actions, claims, losses, damages, liabilities and expenses including
legal fees from your use of the Site.

Business Owners Address:
21 glenhurst road, henley in arden, B95 5HZ


Except where prohibited by law, by using this Site you indemnify and hold harmless Digital Memory Box and our directors, officers, agents, employees, subsidiaries, and affiliates from any
actions, claims, losses, damages, liabilities and expenses including legal fees arising out of
your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of England.

Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and Digital Memory Box
are unable to resolve any dispute through informal discussion, then you and Digital Memory Box
agree to submit the issue before a mediator. The decision of the mediator will not be
binding. Any mediator must be a neutral party acceptable to both you and Digital Memory Box

Notwithstanding any other provision in these Terms and Conditions, you and Digital Memory Box
agree that you both retain the right to bring an action in small claims court and to bring an
action for injunctive relief or intellectual property infringement.


If at any time any of the provisions set forth in these Terms and Conditions are found to be
inconsistent or invalid under applicable laws, those provisions will be deemed void and will
be removed from these Terms and Conditions. All other provisions will not be affected by
the removal and the rest of these Terms and Conditions will still be considered valid.


These Terms and Conditions may be amended from time to time in order to maintain
compliance with the law and to reflect any changes to the way we operate our Site and the
way we expect users to behave on our Site. We will notify users by email of changes to
these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:
01789 337313

You can also contact us through the feedback form available on our Site.

Effective Date: 1st day of February, 2024